Privacy Policy | Dragonslots Casino

Information we may collect

Dragonslots Casino may collect information that is needed to provide online gambling services, maintain account security and meet applicable legal and operational requirements. The information collected will depend on how a player uses the website, the services requested and the checks that may be required.

Information may be provided directly by a player, created through use of an account or collected automatically when a player visits and uses the website. We aim to collect information that is relevant to these purposes and to handle it in a fair and responsible way.

Account details, such as a player’s name, date of birth, contact details, login information and account preferences.
Identity and verification information, including documents or details needed to confirm identity, age, location or eligibility to use the services.
Payment and transaction records, such as deposits, withdrawals, gaming activity, transaction references and information supplied when a payment is processed. Payment details may be handled by payment providers under their own privacy terms.
Device and technical information, including IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how the website is accessed.
Cookie and usage information, including pages visited, actions taken, session information, preferences and interactions with website features.
Messages and support information, including enquiries, correspondence, feedback, complaints and records of communications with our support team.
Information relating to safer gambling and account protection, where it is needed to support player safety, identify unusual activity or apply account controls.

How we use information

Personal information is used for legitimate business, service and compliance purposes. The information helps Dragonslots Casino operate the website, provide account functions and give players appropriate support. It may also be used to keep the platform secure and to improve the reliability and usability of the services.

To create, administer and maintain a player account.
To process deposits, withdrawals and other account transactions.
To verify identity, age, location and account details where checks are required.
To carry out security, anti-fraud, anti-money-laundering and other risk checks.
To detect, investigate and prevent suspicious, unauthorised or unlawful activity.
To provide customer support, respond to questions and manage complaints.
To communicate about the account, service updates, security matters and other information necessary to provide the services.
To send marketing communications where permitted and where a player has provided the relevant consent or has another valid choice to receive them.
To understand website use, troubleshoot technical issues, develop features and improve performance.
To meet legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.
To protect the rights, property, safety and security of players, Dragonslots Casino and other people.

Where information is used for marketing, players can choose to stop receiving those communications. Operational or service messages may still be sent when they are needed to manage an account, provide security information or communicate an important change.

Sharing, security and retention

Dragonslots Casino may share relevant information with service providers and professional partners that help operate the website and provide services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support platforms, security specialists, analytics providers and professional advisers. Information may also be disclosed when necessary to prevent fraud, protect safety, respond to lawful requests or meet a legal obligation.

Third-party providers may handle information according to their own privacy policies and contractual responsibilities. Only information that is reasonably relevant to the particular purpose should be shared. We do not treat personal information as a product for unrestricted sale.

Reasonable administrative, technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff procedures. No website, network or electronic storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Information may be processed or stored by service providers in locations outside Australia. Where this occurs, appropriate measures are intended to be used to protect the information and support its lawful handling.

Cookies and similar technologies

Dragonslots Casino may use cookies and similar technologies to make the website work, remember preferences, keep sessions secure, understand website performance and support relevant communications. Some cookies are necessary for account and security functions, while others help us analyse usage or improve the player experience.

A cookie is a small data file stored on a device by a website. Cookies may be session-based and expire when a browser is closed, or they may remain for longer to remember settings or recognise a returning device. Similar technologies may collect information about browser activity or device interactions.

Players can manage or delete cookies through their browser settings. Disabling certain cookies may affect website functions, account access or the way some features operate. Browser settings may also provide options to block cookies, allow them only with permission or remove stored cookie data.

Your privacy rights and how to contact us

Depending on the circumstances and any applicable requirements, players may have rights relating to the personal information held about them. These rights are subject to reasonable verification and may be affected by legal, security, fraud-prevention or record-keeping requirements.

Access: request information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: request deletion of personal data where there is no continuing reason for it to be retained. Some information may need to be kept for legal, security, transaction or dispute-related purposes.
Marketing consent: withdraw consent to marketing communications at any time. You may use an unsubscribe option in a message where available or contact us directly.
Questions or concerns: ask how your information is being used or raise a concern about its handling.

To exercise your rights or make a privacy or data request, contact Dragonslots Casino at support@dragonslotscasino-aud.com. Please use an account email address where possible and provide enough information for us to understand and verify the request. We may ask for reasonable additional information to confirm identity before disclosing or changing personal data.

We will review requests and respond within a reasonable period. If a request cannot be completed in full, we will explain the reason where appropriate. For account security, privacy requests should not include passwords, full payment card numbers or other unnecessary sensitive information.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply when it is published on the website. Players should review this page periodically to remain informed about how information is handled.