Terms & Conditions

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Dragonslots Casino concerning your use of the website, account services, games and related features. They apply to all visitors and registered players. Additional terms may apply to specific games, payment methods, promotional offers or other features. Where additional terms are provided, they should be read together with these Terms & Conditions.

You must read these terms before using the website. If you do not agree with any part of them, you must not create an account, deposit funds or use the services. Continuing to use the website after a change to the terms may be treated as acceptance of the updated version.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before accessing or using the services. Dragonslots Casino does not invite anyone to use the website where online gambling is prohibited.

Eligibility and lawful use

• You must meet the minimum legal age and all other eligibility requirements that apply in your location.
• You must use the website only for lawful personal entertainment and not for business, commercial or unlawful purposes.
• You must not use the website if you are self-excluded, subject to a gambling restriction or otherwise prohibited from gambling.
• You must not access the website from a location where its services are unavailable or restricted.
• You must provide accurate information and follow all applicable laws, regulations and instructions.

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2. Accounts and player responsibilities

Some services may require you to create a player account. You may generally hold only one account unless Dragonslots Casino expressly permits otherwise. An account must be registered in your own name, and you must not create an account on behalf of another person or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe your account has been accessed without permission, you should stop using it and notify the website through the available support process. You should also take reasonable steps to secure your device, passwords and payment information.

Information supplied during registration or verification must be complete, current and accurate. Dragonslots Casino may ask for documents or other information to confirm your identity, age, location, payment method or source of funds. Account features may be limited while checks are completed. If information cannot be verified, the account may be restricted or closed in accordance with applicable requirements.

Prohibited account activity

• Opening or using an account with false, misleading or incomplete information.
• Using another person's account, payment method or identity without proper authorisation.
• Attempting to manipulate a game, promotion, payment process or technical feature.
• Using software, devices or methods designed to interfere with the website or gain an unfair advantage.
• Engaging in fraud, money laundering, collusion, harassment, abuse or any other unlawful conduct.
• Trying to bypass security, location controls, account restrictions or responsible gambling measures.

If prohibited activity is suspected, Dragonslots Casino may investigate and may suspend or close an account, cancel affected activity, withhold or return funds where required, and report matters to relevant authorities or service providers where appropriate. Any action will be taken subject to applicable law and relevant regulatory requirements.

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3. Deposits, withdrawals and game play

Available payment methods, conditions and instructions are shown on the website. You may use only a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of participating in the available services and must not be used to facilitate unlawful activity.

You should check all transaction details before confirming a deposit or withdrawal. Dragonslots Casino may apply verification, security and anti-fraud checks before processing a transaction. A transaction may be delayed, declined, reversed or subject to limits imposed by the payment provider, the website or applicable law. Any relevant fees or conditions will be displayed where applicable.

You should not deposit more money than you can afford to lose. Gambling outcomes are determined by the relevant game rules and cannot be guaranteed. Past results, patterns or activity do not predict future results. You must not treat gambling as a way to make money, repay debts or solve financial problems.

Game and technical rules

• Each game is governed by the instructions and rules displayed for that game.
• A game round may be treated as accepted once it is recorded by the website's systems, subject to technical correction or applicable law.
• If a result is affected by a clear technical error, Dragonslots Casino may correct the error and take reasonable steps to restore the position that would have applied without it.
• If a connection is interrupted, you should check your account history before attempting to repeat a transaction or game action.
• Website balances and records may be reviewed and corrected where an obvious error, processing issue or unauthorised activity is identified.

You are responsible for reviewing your account balance, transaction history and game activity. If you notice an unexplained transaction or possible error, raise it promptly through the available support channel and provide enough information for the matter to be investigated.

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4. Responsible gambling, privacy and website use

Dragonslots Casino supports safer gambling. Gambling should be treated as entertainment, not as a source of income. You should set a budget and time limit before you play, take regular breaks and avoid gambling when affected by alcohol, stress or other factors that may affect your judgement.

• Only gamble with money you can afford to lose.
• Do not chase losses or increase stakes to try to recover previous losses.
• Keep gambling separate from essential household spending.
• Use available account controls, limits, time-outs or self-exclusion options when you need a break.
• Seek independent support if gambling is becoming difficult to control.

If you ask for account restrictions, a time-out or self-exclusion, the request may affect access to your account and services. You must not attempt to open another account or use someone else's account to avoid a restriction. Responsible gambling tools are not a guarantee that gambling-related harm will not occur, so you should use them alongside your own limits and seek professional help where appropriate.

Privacy and security

Personal information is handled in accordance with the Dragonslots Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, manage accounts, process transactions, verify identity, prevent fraud, meet legal obligations and improve the website. You should review the Privacy Policy to understand how information is collected, used, stored and shared.

You must not damage, disrupt or interfere with the website, its systems or other users. Website content must not be copied, altered, distributed or used commercially without permission. You are responsible for maintaining a suitable device, internet connection, browser and security software. Availability may be affected by maintenance, outages, third-party services or circumstances outside reasonable control.

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5. Suspension, changes and legal information

Dragonslots Casino may suspend, restrict or close an account where necessary for security, verification, responsible gambling, legal, regulatory or operational reasons, or where these terms may have been breached. If an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. You must not attempt to evade a suspension or closure.

The website, games and features may be changed, withdrawn or temporarily unavailable. These changes may be made for technical, commercial, legal, regulatory or responsible gambling reasons. Dragonslots Casino does not guarantee that the website will always be available, error-free, secure or compatible with every device.

These Terms & Conditions may be updated from time to time. The latest version will be made available on the website and will show the date or other indication of the update where appropriate. You should review the terms regularly. If you do not accept an updated version, you must stop using the services and follow the available process to close your account.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support and complaints process available on the website. Provide clear details, relevant dates and any supporting information. Dragonslots Casino may need to verify your identity before discussing account information. Complaints will be reviewed in accordance with the applicable process and legal requirements.

These terms are intended to operate consistently with applicable Australian laws and other laws that apply to the services and the player. Nothing in these terms is intended to remove or limit a consumer right that cannot lawfully be excluded. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If any part of these Terms & Conditions conflicts with a mandatory legal requirement, the mandatory requirement will prevail. By using Dragonslots Casino, you confirm that you have read these terms, understand the responsibilities they describe and agree to comply with them.